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- However, after I finally submitted all the required documents, they denied my refund without justification.
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DazzleHand Casino: Final Verdict
I wish to submit a formal complaint regarding a serious issue I have encountered with the online gambling platform Dazzlehand. We complete identity checks to comply with regulatory standards and enable withdrawals. We provide accurate documents with matching data and ensure all images are clear and unedited. The slots lobby leans on modern mechanics, with Megaways structures and Bonus Buy features appearing across marquee releases such as Big Bass Splash, Zeus vs Hades, and The Dog House. We observe thematic depth in titles like Solar Nova, Bison Moon, and Fury Dragon, supported by crisp interfaces and concise paytable layouts. Volatility spans from low to high, enabling controlled bankroll approaches.
Available language options and customer support
We open the sign-up form and submit contact details with a strong password and preferred currency. We add personal information that matches identification documents to avoid review delays. After accepting the terms, we confirm the account through an email link to activate access. We then proceed to optional limits and security settings before depositing. We advocate testing demos before committing funds to calibrate volatility tolerance and bonus feature cadence. Demo spins help validate UI responsiveness, paytable comprehension, and feature triggers without impacting bankroll.
KYC validation
However, after I finally submitted all the required documents, they denied my refund without justification. Additionally, I had previously requested account closure via their chat support, but my request was ignored, and I was instead told to send an email. On January 17th, I deposited a total of €250, which should not have been possible due to an active gambling block on my card. However, the casino appears to be using incorrect Merchant Category Codes (MCC), allowing the transactions to bypass my bank’s restrictions. During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are.
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It offers a favourable welcome package, daily rewards, and other bonuses to boost your gameplay. Plus, the casino has a high level of security, as it operates under a reputable MGA license. While this may be sufficient for the average player, high rollers might find it restrictive. The player from Sweden had requested a withdrawal prior to submitting this complaint.
So, with the casino following normal guidelines and proper responsible gaming procedures, I wouldn’t have been in this situation in first place. I do admit it is indeed my mistake for gambling the money away, but this is what a gambling addiction does to somebody. I was not verified when I decided I wanted to permanently close my account with them. I had to send multiple documents regarding my residence, and, eventually, I got a message yesterday that they verified my identity. We only contact players through this official complaint thread or via @casino.guru email addresses.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The player from Finland had won €27,000 but faced withdrawal issues after her request was rejected due to self-exclusion at sister casinos, despite being allowed to register and deposit. She sought the return of her winnings and a €50 deposit that had not been refunded. Consequently, her complaint was deemed unjustified, and the casino’s decision to withhold the winnings was upheld. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. Based upon our estimates and collected information, we consider Dazzlehand Casino one of smaller online casinos .
Responsible Gambling Practices
This includes confirming identity and personal details to comply with regulatory standards, which helps protect player accounts and streamlines subsequent banking transactions. The welcome bonus at DazzleHand includes a 100% matched deposit up to €200 plus free spins, with a wagering requirement of 40 times the combined deposit and bonus amounts. Reload bonuses, no-deposit offers, cashback, and VIP perks are also featured but generally follow transparent and game-specific wagering restrictions. Registration is structured and linear, requiring contact details, security credentials, and personal information aligned with regulatory standards. We found the flow efficient, with validation prompts that reduce input errors.
The issue was resolved as the complaint was rejected at the player’s request after he had expressed dissatisfaction with the casino’s strict rules regarding bonuses and account closure. We acknowledged the player’s decision and were available for future assistance if needed. The player from Finland found his account permanently closed on Dazzlehand after successfully depositing, verifying, and playing.
- While this may be sufficient for the average player, high rollers might find it restrictive.
- We encountered stable sessions with minimal reloads during extended use.
- This casino has a very high value of denied payouts in player complaints with respect to its size.
- The issue was resolved as the complaint was rejected at the player’s request after he had expressed dissatisfaction with the casino’s strict rules regarding bonuses and account closure.
- My account was successfully verified, with all identification documents approved by their support team.
- Return profiles adhere to established rulesets, and we prioritize classic rules when EV is the primary criterion.
It is an unfair practice from their side, which only preys on compulsive gamblers. Yes, the monthly withdrawal limit is typically €7,000, with exceptions for VIP players. Verification via KYC is mandatory before initial withdrawals and when cumulative deposits or withdrawals reach €2,000 (€2,300 in some sources), to ensure regulatory compliance and account security. The catalog aggregates leading and mid-tier studios, with Evolution supporting live rooms and Pragmatic Play covering a large share of slots and tables.
Withdrawal limits start at €7,000 monthly and can increase with VIP status. Step into the dazzling world of entertainment at Dazzlehand Casino, where our game library is designed to thrill players of every taste and skill level. We’ve partnered with top-tier software developers to bring you a seamless gaming experience packed with vibrant graphics, crisp sound effects, and fair play certified by independent labs.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. We don’t think that your complaint is unjustified; we just couldn’t evaluate the issue properly. DazzleHand Casino offers a calendar section that rewards players with exclusive daily bonuses. It includes match bonuses, free spins on various slots, casino chips, reload offers, cashback, and combo bonuses.
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